Introduction
At Ayra Healthcare (“we,” “our,” “us”), protecting your privacy and personal data is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website (ayra.healthcare).
1.Information We Collect
- Personal Information: Name, address, phone number, email, date of birth, and government ID (if provided).
- Health Information: Medical history, clinical notes, diagnostics, treatment records, prescriptions, and other health-related information.
- Technical and Usage Information: IP address, browser type, device information, cookies, and analytics data from your website use and appointment system.
2.How We Use Your Information
- To provide and coordinate your healthcare: diagnosis, treatment, and follow-ups.
- To manage appointments, billing, and communications (e.g., reminders, test results).
- To improve our services, perform quality assessments, and do internal analysis.
- To comply with legal, regulatory, or professional obligations.
- With your consent, for marketing, newsletters, or patient experience feedback.
3.Disclosure of Your Information
We may share your personal or health data with:
- Healthcare professionals (doctors, nurses, labs) involved in your care.
- Insurance providers or payment processors (if needed, and with your consent).
- Third-party service providers (e.g., IT hosts, analytics) who help us run our systems — only under strict confidentiality agreements.
- Authorities when required by law or regulation.
4.Data Security
We implement reasonable security measures — administrative, technical, and physical — to protect your data from unauthorized access, loss, or misuse. Only authorized staff can access your health records, and we regularly review our systems for security.
5.Data Retention
We retain your personal and health information only as long as necessary for the purposes described above, or as required by law or relevant regulations.
6.Your Rights
You have the right to:
- Access: Request copies of the personal and health information we hold about you.
- Correction: Ask us to correct or update any incorrect or outdated information.
- Deletion: Request deletion of your personal information, subject to our legal and regulatory obligations.
- Restrict / Object: Ask us to restrict or object to certain kinds of processing.
- Withdraw Consent: If we rely on your consent to process certain data, you can withdraw it at any time (without affecting prior processing).
7.Cookies & Tracking
We use cookies and similar technologies on our website to improve functionality (e.g., remember preferences) and for analytics. You can manage or disable cookies through your browser settings.
8.Changes to This Policy
We may update this Privacy Policy from time to time. We will publish any significant changes on our website with a “last updated” date, and inform you where required.
9. Contact Us
If you have any questions, concerns, or requests regarding your personal data, please contact:
Ayra Healthcare
Address: No. 5, Ground Floor, Pacifica Aurum Plaza,
Rajiv Gandhi Salai (OMR), Padur,
Chennai – 603103
Phone: +91 90737 36
Email: info@ayra.healthcare